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What to do in the event of a claim

ERASMUS MUNDUS INSURANCE

Please find below the regulations and emergency numbers for scholarship holders covered by DR-WALTER’s ERASMUS MUNDUS INSURANCE. Family members and individuals with additional personal insurance please read the notes at the bottom of this page.

 

How to act in case of emergency

In case of medical emergencies in the USA please always contact:

ACE Helpline USA
Phone: + 1 800 308 50 67 (24/7 Service, toll free when calling from the USA)

In case of medical emergencies and in-patient treatment in other countries and other emergencies world-wide please always contact:

AXA Assistance Deutschland
Phone: + 49 (0) 89 500 70 145

Please keep your insurance confirmation or policy number ready or refer to the ACE /
DR-WALTER – Erasmus Mundus Insurance.

 

How to act in case of illness

While traveling abroad you are covered by a travel health insurance. Please bear in mind that cover is granted for the acute treatment of an illness occurring for the first time.

Important note: In case of extensive and long-term medical treatment, please always contact us in order to determine cost coverage! This especially applies to radiology such as MRIs and physiotherapy after an accident.

For all medical treatments in the USA, please turn to:
ACE Helpline USA
Phone: + 1 800 308 50 67 (24/7 Service, toll free when calling from the USA)

ACE will indicate doctors and hospitals which bill the insurance company directly. This way you will not have to pay up-front. Therefore it is necessary, to contact the ACE Helpline USA and to present your insurance policy including the contact details of ACE Helpline USA to the doctor or hospital.

For all medical treatments in other countries, please turn to:

ACE European Group Limited, Direktion für Deutschland, Lurgiallee 12, 60439 Frankfurt am Main, Germany,
Phone: + 49 (0) 69 756 13 503

Please present your insurance confirmation and the benefits overview of this insurance to the doctor so that the service provider can be informed about the scope of insurance coverage. Many doctors and hospitals accept our insurance and handle claims directly with us. If a doctor or hospital insists you to pay the bill on the spot, please send the original invoice along with the completed claim form to the corresponding address indicated above.


Accident and Liability Insurance

Please report claims regarding accident and liability insurance immediately. In such cases, please hand in a detailed description of how the event occurred as well as receipts showing costs incurred.

Claims regarding accident and liability insurance are to be reported to
DR-WALTER GmbH,
Eisenerzstraße 34,
53819 Neunkirchen-Seelscheid, Germany,
Phone: +49 (0) 22 47 91 94 -31

 

PROTRIP-WORLD

Family members and persons with additional personal insurance covered by PROTRIP-WORLD, please click on the link below for all information necessary in the event of a claim. What to do in the event of a claim for persons covered by PROTRIP-WORLD

 

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